SAP remote outsourcing

SAP Business All-In-One is the ideal ERP solution for small and medium-sized businesses with between 10 and 300 users. Smaller companies are particularly affected, as they often have insufficient human resources to operate and provide support for their ERP systems. For these businesses, Sycor offers remote outsourcing, a high-quality yet economical maintenance alternative in which the ERP system stays in your company. As a long-standing SAP Hosting Partner, Sycor is your experienced SAP outsourcing provider. You profit from our ITIL-oriented service processes and extremely well trained experts and continue to use your own infrastructure in the most cost-effective way.

Your advantages:

• Stable processes through actively maintained ERP systems
• High system availabilities
• Use of expert know-how
• Specifically appointed contacts at Sycor
• Relieves your in-house IT organization
• Use your own IT infrastructure
• Avoid network costs
• Easy system integration

Our service package:

• Regular monitoring of the ERP system: hardware, operating system, SAP database, SAP installation, backup
• Monitoring of performance parameters and system messages
• Fine-tuning of system parameters
• Identification of trends (e.g. capacities, memory)
• Early notification about recommended enhancement measures
• Early notification about necessary updates, patches, support packages, etc.
• Service hours: Monday to Friday from 7 a.m. to 5 p.m.
• Standard response times: 4 hours
• On-call up to 24/7 (optional services, not included in fixed-price package)
• Response times up to 30 minutes (optional services, not included in fixed price package)

*Introduction package for SAP remote outsourcing All-in-One for 10 users:

• Hardware and software licenses and costs of VPN access (if necessary) are not included.

Prices do not include VAT