CRM 2009 Conference

The conference for organizations that use, deploy, manage, and are evaluating SAP® solutions to support sales, marketing, contact center, e-commerce, and customer data activities

• Case studies from leading SAP customers to optimize sales, service, marketing, and interaction center activities
• Best practices to implement, upgrade, or integrate SAP Customer Relationship Management (SAP CRM) with your existing SAP infrastructure
• Comprehensive education and updates on SAP CRM functionality
• Strategies to improve sales management, forecasting, and lead-to-cash processes
• Techniques to enhance marketing programs and performance
• Innovations to evaluate and optimize your e-commerce and online service activities
• Service management strategies, tools, and best practices
• Lessons on new SAP user interfaces and techniques for increasing SAP CRM adoption

Tracks and Sessions with Sycor: 2 - 5 March 2009, Orlando, Florida